Returns & Exchanges

At soundcore, we stand behind our audio technology with a 30-day money-back guarantee for any reason. If you are not 100% satisfied with your purchase, we offer a hassle-free return and exchange process to ensure you find the perfect sound.

Return Process

• 1.
  Initiate a Request

  Visit our online support portal and enter your order number and email address to begin the return or exchange process.

• 2.
  Receive Authorization

  Our customer support team will review your request within 24 hours and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 3.
  Pack and Ship

  Place the device in its original packaging with all included accessories and affix the provided shipping label to the outside of the box.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your item, we will process your refund or ship your replacement device within 3-5 business days.